Case Study: Heritage Medical Associates

Improving Access in the Call Center with MyHealthDirect

Heritage Medical Associates Improved Access in their Call Center

Heritage Medical Associates, one of the largest independent multi-specialty groups in Middle Tennessee, needed to find a better way to schedule appointments through their call center. The group, which operates 14 clinics and employs 150+ providers, implemented MyHealthDirect's web-based scheduling in their call center to make access easier.

Download our case study to learn how Heritage Medical Associates employed digital care coordination to drive results in the following areas:

  • Increased Call Center Efficiency
  • Enhanced Physician Satisfaction
  • Improved their Bottom Line
Fill out the form to the right to download the case study.

Download the Case Study

The leader in referral management and online scheduling