A leading Medicaid managed care plan, currently serving more than 850,000 members, was looking for innovative ways to close more gaps in care and improve access for their Medicaid and Children’s Health Insurance Program (CHIP) consumers. To do this, they implemented the MyHealthDirect digital care coordination platform, enabling digital appointment scheduling in their call center and automated outreach via text and IVR campaigns.
To learn how they leveraged the platform to close more gaps in care and the successful results they've seen to-date, download our case study by filling out the form on the right.
“The consumer experience has evolved and individuals today expect more customized, seamless capabilities that make it easier to access care. Our partnership with MyHealthDirect is an innovative approach to making a meaningful impact on the individuals and families we are privileged to serve.”- President of the Plan