Improving Health Outcomes and Reducing Lost Appointments
Patients schedule visits with their physicians with the expectation that these appointments will occur. Most patients enjoy being active in their medical care and want to feel empowered to drive the best health outcomes possible. Yet patients frequently miss appointments and tests that their doctors schedule for a variety of reasons; they forget, get confused or have conﬂicts arise. It is commonplace to see practices with no-show rates that range anywhere from 5 percent to upwards of 50 percent.
Reducing no-shows and ensuring prompt rescheduling occurs is essential. Yet many patients never reach out to their doctor’s oﬃce, or when they do, they have diﬃculty rescheduling a visit.
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